Claim Process Assistance

Process to Correct Claim Form Errors and Assistance in Error Correction Process:
Claims that were filed on time are now being processed. In some of those claims, we will determine that there were errors in the claim form: sometimes important information was missing, or the claim form said two things that are contradictory. In those cases, we will send the claimant a letter explaining the errors or defects in the claim form. The claimant will have 45 days from the date of that letter to submit the missing or corrected information. These letters will be sent on a rolling basis.

The phone agents will be available to help claimants understand exactly what we are referring to or asking for in the letters referenced above. Additionally, in-person assistance may be available in the process of responding to the letters. Volunteer availability is limited. Please call 1-877-202-3282 to talk to a phone agent about your letter and/or to schedule an in-person appointment with a Victim Advocate Specialist or a CPA.

Scheduling Appointments:
Please schedule an appointment for assistance in responding to a claim form error letter by calling the staff of the Fata Claims Facilitator at 1-877-202-3282. Volunteer availability is limited. There is no central site for the assistance – different volunteers will offer to meet at different sites. The phone agent can explain what volunteers and what sites are available. You may call to schedule your appointment from 9:00 a.m. to 8:00 p.m. Monday through Friday.

Who’s Assisting?:
Assistance will be provided by Victim Advocate specialists as well as by volunteer Certified Public Accountants (CPAs).

Bring Your Documents!:
Please bring your Claim Form, the letter explaining the errors in your Claim Form, and supporting documentation with you to your appointment.

Important Dates

  • November 14, 2016
    Postmark Deadline for Claim Forms
  • August 16, 2017
    Court Hearing